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Guest Feedback

Name / Nama :
Email / Email :
Room / Kamar # :
Date of Stay :
Tgl. Menginap
Country / Negara :

ROOM RESERVATIONS / RESERVASI KAMAR
1. What influenced you stay at Jogjakarta Plaza Hotel?
Apa yang menjadi alasan Anda menginap di Jogjakarta Plaza Hotel?
Recommendation / Rekomendasi Kolega
Previous Experience / Pengalaman sebelumnya
Website / Internet
Travel Agent / Agen Perjalanan
Facilities / Fasilitas
Location / Lokasi
General Reputation / Reputasi Hotel
Kids Club / Klub Anak-Anak
Other / Lain-lain
2. How was your reservation made?
Bagaimana Anda melakukan pemesanan kamar?
Directly With Hotel / Pemesanan Langsung
GDS Reservation / Pemesanan Lewat GDS
A Travel Agent / Agen Perjalanan
Corporate Policy / Ketentuan Perusahaan
Website / Website
Other / Lain-lain
3. Was your reservation handled promptly and efficiently?
Apakah reservasi Anda ditangani dengan baik dan efisien?
Excellent / Sangat Bagus Good / Bagus
Average / Cukup Poor / Buruk
4. Purpose of visit / Tujuan Berkunjung:
Business / Bisnis Holiday / Liburan
Transit / Transit Meeting / Rapat
5. Name of Tour Operator / Nama Operator :

GUEST SERVICE / PELAYANAN TAMU
6. Please comment on the quality of service from the following :
Mohon komentar Anda tentang kualitas pelayanan di bawah ini.
  Excellent Good Average Poor
Duty Manager
Manager yang bertugas
Guest Relations Officer
Guest Relation
Security
Keamanan
Front Desk
Receptionist
Bellman
Petugas Pelayanan Barang
Telephone Operator
Operator Telepon
Laundry / Valet
Karyawan Laundry
Pool Attendant
Karyawan Kolam Renang
Kids Club Staff
Karyawan Klub Anak-Anak
Room Attendant
Petugas Kebersihan Kamar
7. Were hotel facilities explained ?
Apakah Fasilitas hotel sudah dijelaskan?
Yes / Ya No / Tidak

SPA/POOL/EXCERCISE ROOM
SPA/KOLAM RENANG/RUANG OLAHRAGA
8. Please comment on the quality of Spa/Pool & Exercise Room :
Mohon beri komentar pada kualitas Pelayanan Spa/Kolam Renang & Ruang Olah Raga
Spa/Massage / Spa/Pijat
  Excellent Good Average Poor
Ambience
Suasana
Staff Skill & Knowledge
Ketrampilan & Pengetahuan Staff

 
Pool/Recreation / Kolam Renang/Rekreasi
  Excellent Good Average Poor
Service
Pelayanan
Activities
Kegiatan

 
Exercise Room / tempat Olah Raga
  Excellent Good Average Poor
Equipment
Perlengkapan
Cleanliness
Kebersihan


GUEST ROOM / KAMAR TAMU
9. Please comment on your room :
Mohon komentar tentang kamar Anda
Guest Room/Kamar Tamu
  Excellent Good Average Poor
Cleanliness
Kebersihan
Linen & Towels
Handuk & Linen
Guest Supplies
Persediaan Tamu
Service
Pelayanan

Guest Bathroom/Kamar Mandi Tamu
  Excellent Good Average Poor
Cleanliness
Kebersihan
Linen & Towels
Handuk & Linen
Guest Supplies
Persediaan Tamu
Service
Pelayanan

Comments/Komentar :

10. How would you rate the working condition of the :
Bagaimana Anda menilai perlengkapan berikut ini :
  Excellent Good Average Poor
Television/Televisi
Telephone/Telepon
Air Conditioner/Pendingin Ruangan
Water Temperature/Suhu Air
Water Pressure/Tekanan Air
Lighting-Bedroom/Penerangan-Kamar Tidur
Lighting-Bathroom/Penerangan-Kamar Mandi

Comments/Komentar :

RESTAURANT & BAR / RESTORAN & BAR
11. Please comment on the quality of food and service in our Restaurants and bars:
Mohon komentar Anda tentang kualitas makanan & pelayanan dari Restoran & bar kami :
  Excellent Good Average Poor
Overal food and beverage quality / Kualitas makanan & minuman secara keseluruhan
 
Quality of Food/Kualitas Makanan
  Excellent Good Average Poor
Srikaton Restaurant
Colombo Pool Terrace
Lobby Lounge
In Room Dining

Quality of Service/Kualitas Pelayanan
  Excellent Good Average Poor
Srikaton Restaurant
Colombo Pool Terrace
Lobby Lounge
In Room Dining

Specific comments on our Restaurants and Bars would be appreciated
Kami sangat menghargai komentar khusus tentang Restoran & Bar yang disebutkan diatas
12. Do you feel that our pricing represents good value?
Apakah menurut Anda harga yang kami tawarkan sesuai?
Yes / Ya Avg. / Cukup No / Tidak
Food/Makanan
Beverage/Minuman

PUBLIC AREA / AREA UMUM
13. Please comment on the overall appearance of the hotel's public areas :
Mohon komentar Anda tentang penampilan hotel secara keseluruhan
  Excellent Good Average Poor
Cleanliness
Kebersihan
Standard of maintenance
Standar Perawatan
Appearance of grounds
Penampilan taman

Comments/Komentar :

GENERAL / UMUM
14. How would you rate the overall quality of the hotel?
Bagaimana Anda menilai kualitas hotel secara keseluruhan.
Excellent / Sangat Bagus
Good / Bagus
Average / Cukup
Poor / Buruk
15. Overall staff courtesy
Karyawan secara keseluruhan
Excellent / Sangat Bagus
Good / Bagus
Average / Cukup
Poor / Buruk
16. Please recommended an employee for exception service :
Mohon rekomendasikan karyawan yang memberikan pelayanan terbaik
Employee's Name :
Nama Karyawan
Area of Work :
Wilayah Kerja
Reason :
Alasan

BETWEEN US / ANTARA KITA
Do you have any other suggestions, comments which would help us make your next visit more enjoyable?
Apakah ada komentar lain yang dapat membantu kami membuat kunjungan Anda berikutnya lebih menyenangkan?
This is my visit to Jogjakarta Plaza Hotel
Ini adalah kunjungan saya yang ke di Jogjakarta Plaza Hotel

If you return to Jogjakarta would you stay at Jogjakarta Plaza Hotel again?
Jika Anda kembali ke Jogjakarta apakah Anda akan menginap di Jogjakarta Plaza Hotel lagi ?
Yes definitely / Ya pasti Maybe / Mungkin No / Tidak


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